Support

Contact

Primary support email: wojciechszuminski0@gmail.com

Operator: Czumin Wojciech Szumiński, Grójecka 71/73 m. 44, 02-094 Warsaw, Poland. NIP 7011315886 · REGON 544862631 · CEIDG. Phone: +48 660 344 552. Email is the primary route for technical support because it preserves the issue details.

For app issues, feedback, and feature requests

Include only what is needed to reproduce the problem:

• your Orillon app version and build number;
• iPhone model and iOS version;
• the screen, mission, or drill where the issue occurred;
• what you expected, what happened, and the steps immediately before it; and
• a screenshot if it does not reveal sensitive information.

Do not send passwords, authentication codes, full payment-card details, Apple receipts unless requested through a secure process, dangerous field notes, or sensitive information about another person.

Purchase and subscription help

• Restore: open Orillon and use Restore purchases on the paywall or in Config → Subscription. Access returns only after the server verifies the Apple transaction.
• Manage or cancel: use Config → Subscription → Manage subscription or visit Apple Subscriptions.
• Refund: Apple controls App Store refunds. Submit a request at reportaproblem.apple.com.

Deleting the app or your Orillon account does not cancel an Apple subscription. Cancel it separately through Apple to stop future renewal.

Account, export, and deletion

• Export: open Config → Account → Export my data.
• Delete: open Config → Account → Delete account, or use Delete account on the paywall before subscribing.
• Apple sign-in is required before the baseline. For sign-in, account recovery, or private relay issues, include the error text and whether you have used Orillon with that Apple account before. Never send your Apple password or authorization code.

The Privacy Policy explains removal of the live account and training history, background provider cleanup, necessary deletion evidence, and encrypted recovery copies. The in-app account-removal message does not confirm that every provider record or recovery copy has been erased. Keep your deletion-status receipt to check progress; never send its secret credential. If deletion fails or you want a review of retained information, email us with the subject “Account deletion.”

Privacy requests

Open Config → Privacy to enable or disable Product analytics and Crash diagnostics independently. Both choices are off until you enable them, and the core service remains available when either is off. Essential release-safety checks continue without product-event capture.

For access, correction, export, deletion, restriction, objection, consent withdrawal, or questions about providers, email wojciechszuminski0@gmail.com with the subject “Privacy request.” We may need to verify your identity or an authorized agent before disclosing or changing account data.

Safety and abuse reports

Stop any mission that feels unsafe or unwelcome. For a non-emergency safety concern, abusive use, or content report, email with the subject “Safety report” and describe the relevant mission or screen without naming uninvolved people. For immediate risk, contact local emergency services first.

Website privacy

This support site has no form, client-side analytics, optional cookies, or browser storage. Emailing us sends your message through your email provider and Google Gmail; ordinary request metadata for getorillon.com is handled by Vercel as described in the Privacy Policy.